Remote Customer Service Professional - Phone, Chat, Email (entry level)

CONVENANT ACADEMY; Macon (GA); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wage

Generous paid-time off

Medical, dental, vision benefits

401k + company match

Continuing education allowance

Job summary

A K-12 educational institution is seeking a Remote Customer Service Professional to handle inquiries via phone, chat, and email. This full-time role allows you to work from home while providing exceptional service to clients. Ideal candidates will have excellent communication skills and previous customer service experience. Join us if you are passionate about supporting others and enjoy a collaborative environment with growth opportunities.

Qualifications

• Previous customer service experience, preferably in a remote setting.
• Proficient in using various computer programs and systems.
• Ability to work independently and in a team environment.
• Ability to multitask and prioritize tasks.
• Strong problem-solving skills.
• Proficient with various computer programs and systems.
• Ability to work independently and in a team.
• Willingness to work a full-time remote schedule, including some evenings and weekends.
• Comprehensive training and support provided.

Responsibilities

• Respond to phone, chat, and email inquiries in a timely and professional manner.
• Provide accurate and helpful information to clients and tenants.
• Troubleshoot and resolve any customer service issues.
• Troubleshoot and resolve customer service issues.
• Maintain a high level of customer satisfaction and a positive experience.
• Collaborate with team members to ensure inquiries are handled efficiently.
• Keep detailed records of interactions and follow up as needed.
• Stay up-to-date on company policies to provide accurate information.
• Assist with additional administrative tasks as needed.

Skills

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to multitask and prioritize tasks effectively

Computer literacy

Independent work

Teamwork

Remote work readiness

Availability for evenings/weekends

Education

High school diploma or equivalent

Tools

Various computer programs

Job description

Remote Customer Service Professional - Phone, Chat, Email (entry level)

Remote Customer Service Professional - Phone, Chat, Email (entry level)

About the job Remote Customer Service Professional - Phone, Chat, Email (entry level)

Remote Customer Service Professional - Phone, Chat, Email

Company Overview:

Covenant Academy is a K-12 classical Christian school that equips students for life, college, and beyond, using the time-tested tools of classical methodology. All subjects are taught through the lens of a Christian worldview. Our students are engaged by a supportive community of involved parents and faculty who are talented, caring, and godly. Covenant endeavors to see the character of Christ formed in each students life, while providing an educational program of academic excellence.

This is a full-time, remote position with Convenant Academy. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants.

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities

• Respond to phone, chat, and email inquiries in a timely and professional manner
• Provide accurate and helpful information to clients and tenants
• Assist with general inquiries, maintenance requests, and lease inquiries
• Troubleshoot and resolve any customer service issues
• Maintain a high level of customer satisfaction and ensure a positive customer experience
• Collaborate with team members to ensure all inquiries are handled efficiently and effectively
• Keep detailed records of all customer interactions and follow up as needed
• Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
• Assist with other administrative tasks as needed

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in a remote setting
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Proficient in using various computer programs and systems
• Ability to work independently and in a team environment
• Availability to work a full-time schedule, including some evenings and weekends as needed
• Work from the comfort of your own home
• Comprehensive training and support
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Paid time off and holidays

Great Atmosphere - We are all about supporting each other while encouraging your career development!

Awesome Benefits - We offer a competitive wage, generous paid-time off, medical, dental, vision, HSA, maternity pay, 401k + company match, continuing education allowance, pet care benefits, and more!

Flexible Schedule

Career Advancement Opportunities- We pride ourselves on growing from within!

If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Convenant Academy Join our team and help us continue to provide top-notch service to our stendents.

Join Covenant Academy is a K-12 classical Christian school Be part of our integrated team, Students dreams a reality. Apply now!