Remote Customer Service Leader — Scale & Elevate Support

Jobgether; Spain (TX); Remote; USD 58,000 - 87,000; Full time

Benefits offered by this job

Fully remote work

Flexible work environment

Lead and grow a CS function

Cross-functional collaboration across

Process improvements focus

Professional growth opportunities

Inclusive workplace

Job summary

Partner Company in Spain is seeking a Customer Service Manager to lead a remote, customer-focused team responsible for delivering exceptional client experiences and building long-term relationships.

The role combines people leadership, operational excellence, and continuous improvement to drive service quality at scale, with close collaboration across Sales, Marketing, Design, and Operations to align customer needs with business goals.

Qualifications

• 5+ years in customer service, including at least 2 years in a leadership or management position.

Responsibilities

• Lead, mentor, and manage daily operations of the customer service team, ensuring strong performance and team engagement.
• Train, coach, and develop team members by providing guidance, feedback, and resources to help them succeed.
• Act as an escalation point for complex customer concerns, ensuring issues are resolved effectively and professionally.
• Monitor customer interactions, feedback, and service trends to identify improvement opportunities.
• Collaborate with Sales, Marketing, Design, and Operations teams to align customer expectations with business objectives.
• Develop and implement customer service workflows, processes, and best practices to improve efficiency.
• Analyze customer service metrics, team performance indicators, and satisfaction data to provide insights and recommendations.
• Drive initiatives focused on customer loyalty, retention, and overall experience improvement.
• Create and maintain customer service documentation, FAQs, and knowledge base resources.
• Foster a positive, collaborative, and solution-oriented environment where team members feel supported and empowered.
• Promote a customer-first culture by continuously looking for ways to improve service delivery.

Skills

Leadership

Customer-centric

Communication

Remote work

Problem-solving

Tools

CRM tools

Support workflows

Job description

Partner Company in Spain is seeking a Customer Service Manager to lead a remote, customer-focused team responsible for delivering exceptional client experiences and building long-term relationships.

The role combines people leadership, operational excellence, and continuous improvement to drive service quality at scale, with close collaboration across Sales, Marketing, Design, and Operations to align customer needs with business goals.