Remote Customer Service Agent - (11.30 Hire)

Grand Circle Corporation; North Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & wellness plans

Paid time off and holidays

Trip discounts for you and family

401(k) with company match

Tuition assistance and development

Job summary

Grand Circle Corporation is seeking Remote Inbound Customer Service Agents (Travel Advisor I) to support Travelers with their itineraries. The role is part of the November 30th class, offering a base of $18.00 per hour plus eligibility for an annual incentive bonus and comprehensive benefits.

You will handle high volumes of inbound calls, update reservations, process payments, and provide detailed itinerary information across multiple platforms.

Qualifications

• 2+ years of experience working in a call center handling customer service-based calls.
• 1+ years of experience working remotely (Preference to those who have started and trained remotely).
• Must have hardwired internet (cannot use Wi‑Fi)

Responsibilities

• Handle a high volume of inbound calls to assist customers with managing their reservation.
• Update Traveler contact information and modify reservations.
• Process payments and manage airline tickets.
• Provide information on itineraries and policies.
• Document all customer interactions and call notes in assigned programs.
• Work across multiple platforms and screens to handle inbound calls.
• Operate in a values-focused environment emphasizing communication, teamwork and adaptability.
• Monitor metrics such as Average Handle Time and After Call Work.

Skills

Call center experience

Remote work

Hardwired internet

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our November 30th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

What's In It For You?
The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:

• Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
• Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day.
• Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
• Your future, secured: 401(k) with company match, life insurance, and disability coverage
• Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
• Extra perks: FSA options, pet insurance, home & auto discounts, Milestone Recognition, and paid volunteer time off to give back to the community

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation
  • Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
• Follow up on customer requests through emails and outbound calls
• Communicate comprehensive information to travelers, including details about our products and policies.
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Qualifications

• 2+ years of experience working in a call center environment, receiving customer service-based calls.
  • Displayed proficiency in an unscripted environment.
• 1+ years of experience working remotely (Preference to those who have started and trained remotely).
• Must have hardwired internet (cannot use Wi‑Fi)

Schedule

• Training Schedule: (6 weeks) Monday - Friday 9:00 - 5:00 PM ET
• 1st Production Schedule (4-6 Months)
  • Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
  • Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:0 AM - 6:00 PM ET)

Must be located in one of the following States : Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah