Remote Customer Service & Admin Specialist

Remote DXB; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Remote DXB is seeking an organized remote assistant to join our team. You will handle customer inquiries, manage calendars, and organize digital records while providing professional, empathetic service across channels.

The role requires strong English skills and the ability to work independently in a remote environment. Responsibilities include data entry, reporting, coordinating information between customers and internal teams, and assisting with invoices and onboarding tasks.

Qualifications

• Minimum experience in customer service or administrative support.
• Experience handling inquiries and administrative tasks.
• Familiarity with CRM systems, spreadsheets, calendars, or similar software.
• Solid computer and digital skills with reliability and adaptability.
• Ability to work independently and meet deadlines in a remote setting.
• Professional, organized, dependable and customer-oriented attitude.
• Proficient in English.

Responsibilities

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to questions.
• Handle requests, complaints and follow-ups professionally and empathetically.
• Escalate complex issues to appropriate teams when needed.
• Maintain records of interactions, requests and resolutions.
• Manage calendars, appointments and scheduling requests.
• Organize and maintain digital files, records and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents and presentations.
• Monitor tasks and deadlines to ensure timely completion.
• Coordinate information between customers, internal teams and external contacts.
• Assist with invoices, expenses, orders and other administrative processes.
• Support onboarding and identify recurring issues to share with teams.
• Maintain confidentiality of customer, employee and company data.

Skills

Customer service

Administrative tasks

CRM software

Spreadsheets

Calendar management

Digital literacy

Time management

Remote collaboration

Independent work

English proficiency

Job description

Remote DXB is seeking an organized remote assistant to join our team. You will handle customer inquiries, manage calendars, and organize digital records while providing professional, empathetic service across channels.

The role requires strong English skills and the ability to work independently in a remote environment. Responsibilities include data entry, reporting, coordinating information between customers and internal teams, and assisting with invoices and onboarding tasks.