Remote Customer Quality Engineer — Quality & APQP Lead

Aspen Aerogels, Inc.; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Aspen Aerogels, Inc. is seeking a Customer Quality Engineer for a fully remote role based in the United States or Mexico. You will act as the face of quality for key customers, lead APQP and warranty processes, and drive improvement initiatives across product lines.

Responsibilities include maintaining KPIs, coordinating audits, and supporting on-site activities as needed. Travel approximately 30% may be required, and strong communication is essential.

Qualifications

• Bachelor's Degree in engineering or related field.
• Minimum 4 years as Quality Engineer in manufacturing.
• Experience applying DMAIC, 8D, 5 Whys, SPC and GR&R.
• Strong communication skills (written and verbal).
• Certifications: internal auditor ISO/TS or similar preferred.

Responsibilities

• Provide technical support to external customers in Aspen’s Aerogel Materials business.
• Establish positive relationships with strategic customers to drive quality improvements.
• Lead APQP, 0K and warranty claim processes; manage quality negotiations.
• Monitor KPIs like customer complaints and 8D closures; ensure timely responses.
• Coordinate audits and lead closure of findings; support on-site as needed.

Skills

Quality engineering

DMAIC methodology

8D problem solving

SPC analysis

Customer-facing communication

Education

Bachelor's Degree in Engineering

Tools

Statistical software (JMP/Minitab)

Job description

Aspen Aerogels, Inc. is seeking a Customer Quality Engineer for a fully remote role based in the United States or Mexico. You will act as the face of quality for key customers, lead APQP and warranty processes, and drive improvement initiatives across product lines.

Responsibilities include maintaining KPIs, coordinating audits, and supporting on-site activities as needed. Travel approximately 30% may be required, and strong communication is essential.