Remote Customer Operations Specialist (AI Health)

Kairon Health; New York (NY); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision, 401k

Remote-friendly startup environment

Job summary

Kairon Health seeks a proactive Customer Operations specialist to turn customer needs into actionable work, coordinate across engineering, product, and sales, and ensure smooth onboarding and ongoing value delivery. You will analyze usage and trends, surface risks, and drive proactive communication with directors and stakeholders.

You will live in the seam between customers and engineering, spotting opportunities to increase platform value and verifying issues before escalation.

Qualifications

• 2–4 years in operations, implementation, technical support, or consulting where you owned execution and outcomes.
• Strong written communication — a diplomatic customer email and a crisp engineering handoff.
• Highly organized; energized, not overwhelmed, by juggling many small, important things at once.
• Data fluency: comfortable in spreadsheets and structured data; spot duplicates or anomalies.
• Daily AI-tool user — you leverage AI to be faster.
• Systems-thinking: fix processes, not just instances.

Responsibilities

• Daily support triage: turn customer messages into clear, owned, due-dated work.
• First-line troubleshooting: reproduce data issues, gather evidence, resolve or hand off to Engineering.
• Customer health & adoption monitoring: track KPIs, identify engagement risks and opportunities.
• Customer value analysis: translate usage data into insights for Directors/stakeholders.
• Proactive communications support: inform upgrades and education based on trends.
• Renewal & growth support: contribute analysis to renewal discussions.
• Operational coordination: keep workstreams moving across Engineering, Product, and Sales.
• Client meeting support: prepare materials and capture follow-ups with Director-led meetings.
• Onboarding execution: support checklists, user setup, and training materials.
• Voice of the customer: bring feedback into product and strategy discussions.
• Knowledge base management: improve resources based on analytics and feedback.
• Weekly operating cadence: prepare for bug blitzes and release workflows.

Skills

Operations execution

Customer communication

Data fluency

AI tooling

Systems thinking

Problem solving

Tools

SQL

Snowflake

Analytics dashboards

Job description

Kairon Health seeks a proactive Customer Operations specialist to turn customer needs into actionable work, coordinate across engineering, product, and sales, and ensure smooth onboarding and ongoing value delivery. You will analyze usage and trends, surface risks, and drive proactive communication with directors and stakeholders.

You will live in the seam between customers and engineering, spotting opportunities to increase platform value and verifying issues before escalation.