Remote Customer Experience Pro — Flexible Shifts

Patagonia, Inc.; Reno, Northern (NV, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Home office stipend

Job summary

Patagonia, Inc. is seeking a Customer Service Representative for the Customer Experience team in Reno. This hybrid role requires residing in Nevada within 60 miles of the Reno service center, with in-person training for the first four weeks.

The contract runs about six months, starting mid to late October 2026, with a pay rate of $21.25 per hour plus a home office supply stipend. You will handle inquiries via phone, chat, and email and collaborate with the team to deliver outstanding service.

Qualifications

• Minimum 1+ year in customer service.
• Proficient with multiple software platforms.
• Typing speed of at least 30 wpm.
• Strong written and verbal communication.

Responsibilities

• Assist customers via phone, chat, and email.
• Manage orders, returns, and service requests.
• Navigate D365 and Microsoft Office during shifts.
• Work flexible shifts in a hybrid remote environment.
• Complete in-person training during first four weeks.

Skills

Customer service

Multitasking

Effective communicator

Typing 30 wpm

Problem solving

Tools

D365

Microsoft Suites

Zoom

Job description

Patagonia, Inc. is seeking a Customer Service Representative for the Customer Experience team in Reno. This hybrid role requires residing in Nevada within 60 miles of the Reno service center, with in-person training for the first four weeks.

The contract runs about six months, starting mid to late October 2026, with a pay rate of $21.25 per hour plus a home office supply stipend. You will handle inquiries via phone, chat, and email and collaborate with the team to deliver outstanding service.