Remote Customer Experience Lead — Data-Driven Support

Kellermeyer Bergensons Services, LLC; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading facility services company is seeking a Customer Experience Lead for a full-time remote position. This role involves assisting the customer service team, addressing inquiries, and maintaining accurate records. Ideal candidates will have at least 3 years of customer service experience, proficient Excel skills, and a background in B2B support. Benefits include medical, dental, and paid time off, making it an attractive opportunity for dedicated professionals.

Benefits

Paid Time Off

Paid Holidays

Sick Time

Life Insurance

401k plan with a match

Pet Insurance

Discount programs

Qualifications

• 3+ years experience in customer service or administrative role.
• Experience working with B2B customers.
• Proficient in Excel - including VLOOKUP and Pivot Tables.

Responsibilities

• Assist customer service call team members with inquiries.
• Evaluate information to address customer complaints.
• Maintain records of communication related to issues.

Skills

Customer service experience

B2B customer handling

Excel proficiency

Job description

A leading facility services company is seeking a Customer Experience Lead for a full-time remote position. This role involves assisting the customer service team, addressing inquiries, and maintaining accurate records. Ideal candidates will have at least 3 years of customer service experience, proficient Excel skills, and a background in B2B support. Benefits include medical, dental, and paid time off, making it an attractive opportunity for dedicated professionals.