Remote Customer Experience Associate | eCommerce Support

LTVplus; Remote; USD 40,000 - 55,000; Full time

Job summary

A remote-first customer support firm is seeking a Customer Experience Associate to support truck owners, contractors, and fleet managers. Responsibilities include managing support tickets across various channels and addressing inquiries related to orders and products. Ideal candidates will have experience in e-commerce customer support, familiarity with platforms like Shopify, and strong written communication skills. The role emphasizes working independently with a detail-oriented approach, making this an exciting opportunity for customer-focused individuals.

Qualifications

• Proven experience supporting e-commerce brands in a ticket-based environment.
• Familiarity with RichPanel or similar help desk platforms.
• Excellent written English with a clear, customer-friendly tone.

Responsibilities

• Manage inbound tickets across email, chat, and social channels.
• Handle order status inquiries and product questions.
• Communicate effectively with the Doc’s Diesel team.

Skills

Customer support experience

Written communication

Pattern recognition

Detail-oriented

Tools

RichPanel

Shopify

Job description

A remote-first customer support firm is seeking a Customer Experience Associate to support truck owners, contractors, and fleet managers. Responsibilities include managing support tickets across various channels and addressing inquiries related to orders and products. Ideal candidates will have experience in e-commerce customer support, familiarity with platforms like Shopify, and strong written communication skills. The role emphasizes working independently with a detail-oriented approach, making this an exciting opportunity for customer-focused individuals.