Remote Customer Care Specialist

Capital One; Hartford (CT); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home Customer Care Coordinator in Auto Servicing. You will be the first line of support for general account and payment questions, and handle offshore/web-support escalations with empathy and ownership.

Role requires a 100% remote setup with a dedicated home office, reliable internet, and CST 10:00AM-7:00PM schedule. Salary is $43,680/year with comprehensive benefits.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents
• Ready to grow your career into a customer advocate role

Skills

Customer Service

Call Center Experience

Education

High School Diploma, GED, or equivalent certification

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home Customer Care Coordinator in Auto Servicing. You will be the first line of support for general account and payment questions, and handle offshore/web-support escalations with empathy and ownership.

Role requires a 100% remote setup with a dedicated home office, reliable internet, and CST 10:00AM-7:00PM schedule. Salary is $43,680/year with comprehensive benefits.