Remote Customer Care Coordinator | CRM & Ticketing Pro

Talentoma; South Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma seeks a remote Customer Care Coordinator to join our support team. You will handle inquiries by phone, email, and chat, coordinate responses, and log actions in CRM systems. This role works under the customer service team lead and requires strong communication and organization.

Based in the United States (South Carolina), the 40-hour week offers monthly pay of $3,533–$4,962 USD. Health coverage, paid leave, a 401(k), maternity leave, and stipends are provided, with shift times and days

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in customer support or service coordination preferred.
• Familiarity with Zoho CRM and Salesforce Service Cloud is a plus.
• Ability to use Five9 and Olark for customer interactions.

Responsibilities

• Monitor incoming customer questions from shared queue, calls, emails, and chat; identify request type and urgency.
• Review customer details and open tickets in CRM before responding or coordinating next steps.
• Provide accurate product/service information and explain next actions using reference materials.
• Create service tickets in Salesforce Service Cloud with customer question, actions, and status.
• Coordinate requests with teammates and internal contacts when information is needed from another group.
• Follow up with customers and internal contacts to ensure progress and timely updates.
• Escalate unresolved or sensitive concerns to the customer service team lead with notes.
• Use Five9 to manage calls, document outcomes, and direct customers to resources.
• Use Olark live chat to respond and transfer complex requests to teammates.
• Maintain quality with accurate information, timely turnaround, notes, and follow-up.

Skills

CRM familiarity

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Zoho CRM

Salesforce Service Cloud

Five9

Olark

Job description

Talentoma seeks a remote Customer Care Coordinator to join our support team. You will handle inquiries by phone, email, and chat, coordinate responses, and log actions in CRM systems. This role works under the customer service team lead and requires strong communication and organization.

Based in the United States (South Carolina), the 40-hour week offers monthly pay of $3,533–$4,962 USD. Health coverage, paid leave, a 401(k), maternity leave, and stipends are provided, with shift times and days