Remote Customer Care Associate I

Elevance Health; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health company is seeking a Customer Care Representative I to engage with internal and external customers regarding insurance inquiries. This virtual position allows for full-time remote work while requiring attendance at necessary training sessions. Candidates should have a high school diploma and experience in customer service. The role emphasizes communication, problem-solving, and the ability to multitask in a fast-paced environment. A competitive salary range of $17.50 to $22.25 is offered, along with comprehensive benefits.

Benefits

Comprehensive benefits package

401k contribution

Incentive programs

Equity stock purchase options

Qualifications

• Previous experience in an automated customer service environment.
• Ability to handle calls, texts, and electronic queues.
• Empathy and persistence in customer issue resolution.

Responsibilities

• Respond to customer questions regarding insurance benefits.
• Analyze problems and provide information/solutions.
• Maintain positive customer relations and coordinate within the company.
• Document inquiry outcomes for tracking.
• Handle follow‑up calls and emails.

Skills

Strong verbal and written communication skills

Problem-solving skills

Analytical skills

Interpersonal communication skills

Ability to multi-task

Education

HS diploma or equivalent

Job description

A leading health company is seeking a Customer Care Representative I to engage with internal and external customers regarding insurance inquiries. This virtual position allows for full-time remote work while requiring attendance at necessary training sessions. Candidates should have a high school diploma and experience in customer service. The role emphasizes communication, problem-solving, and the ability to multitask in a fast-paced environment. A competitive salary range of $17.50 to $22.25 is offered, along with comprehensive benefits.