Remote Customer Care Associate

TurboTax; Fayetteville (NC); Remote; USD 60,000 - 80,000; Part time

Job summary

A tax preparation service company in Fayetteville, North Carolina is seeking a Customer Service Representative to assist customers with TurboTax products and tax filing queries. The role offers flexible hours with a pay of $18.50 per hour, along with various support and bonus incentives. Ideal candidates will have strong communication skills and empathy towards customer needs. Apply now to join the team and help make tax season easier for everyone.

Benefits

Flexible schedule

Certification bonus

Support from experts

Qualifications

• Proficient in assisting customers with TurboTax products and tax return software.
• Ability to articulate solutions clearly and empathetically.
• No specific accounting background required.

Responsibilities

• Answer questions concerning TurboTax products and software.
• Provide support during live calls.
• Assist customers with tax-related inquiries.

Skills

Strong communication skills

Customer empathy

Willingness to learn

Job description

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.

• Get paid $18.50 per hour¹
• Earn a $155 Bonus just for participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 2 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
• Minimum 20 hours per week required, want to work more? Go for it!¹
• You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

Required Experience & Skills

To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following :

This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.

Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season. We're looking for individuals with excellent communication skills and a passion for assisting others. As a TurboTax Product Expert, you'll play a crucial role in ensuring our customers have a seamless tax filing experience. If you're a problem-solver who enjoys helping people, we invite you to be part of our team. Apply now to join TurboTax and make tax season less taxing for everyone.