Remote CRM Campaign Coordinator

Shell; Houston (TX); On-site; USD 103,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid leave & parental leave

Job summary

Shell Mobility in Houston, TX seeks a CRM Campaign Coordinator to help execute the CRM and Digital Engagement strategy. You will manage campaign briefs, coordinate across channels (email, app, SMS, push) and ensure timely, accurate delivery, working with the CRM Manager and partners.

The ideal candidate has a Bachelor’s degree, at least 3 years in CRM, and knowledge of CRM best practices. Familiarity with Braze is preferred.

Qualifications

• Must have legal authorization to work in the US on a full‑time basis for anyone other than current employer.
• Bachelor’s Degree required.
• At least 3 years of CRM experience.
• Understanding of CRM best practices and customer lifecycle marketing.
• Familiarity with Braze CRM platforms is preferred.

Responsibilities

• Execute CRM and Digital Engagement strategy through campaign delivery across channels (email, app, SMS, push notifications).
• Manage campaign briefs to ensure clarity, consistency, and alignment with objectives and messaging standards.
• Work with legal to ensure terms and conditions are accurate and compliant with regulations.
• Manage customer journeys to provide a seamless and engaging experience across touchpoints.
• Coordinate campaign timelines, asset delivery, and approvals for on‑time execution.
• Conduct quality assurance checks on content, targeting, and technical functionality.
• Support post‑campaign reporting, metrics, and continuous improvement efforts.

Skills

CRM

Campaign management

Channel coordination

Data-driven marketing

Education

Bachelor's Degree

Tools

Braze

Job description

Shell Mobility in Houston, TX seeks a CRM Campaign Coordinator to help execute the CRM and Digital Engagement strategy. You will manage campaign briefs, coordinate across channels (email, app, SMS, push) and ensure timely, accurate delivery, working with the CRM Manager and partners.

The ideal candidate has a Bachelor’s degree, at least 3 years in CRM, and knowledge of CRM best practices. Familiarity with Braze is preferred.