Remote Crisis Support Advisor

Aston Carter; United States; Remote; USD 26,000 - 37,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

Aston Carter is hiring multiple Customer Service Representatives for a large tech company. The role is fully remote and supports a centralized bereavement program, delivering real-time guidance on leave policies and sensitive case management.

duties include handling calls, chats, and tickets, guiding employees through policies with empathy, and maintaining accurate records while coordinating with HR partners. The position is contract-based, based out of Dallas, TX, with hourly pay.

Qualifications

• Minimum 1 year of human resources experience.
• Experience with HR processes and systems.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Fluent English (reading/writing/speaking).
• Strong communication and organizational skills.

Responsibilities

• Provide empathetic, real-time support to employees on bereavement policy and time off.
• Guide employees through bereavement policies with clarity and respect.
• Handle calls, chats, tickets, and cases across support queues.
• Assess cases and adapt case management plans as needs evolve.
• Respond to sensitive situations with professionalism and discretion.
• Manage workload to meet productivity goals and escalate as needed.
• Provide regular updates to employees and internal stakeholders.
• Ensure compliance with SOPs, regulations, and policies.
• Maintain accurate case records and documentation.
• Collaborate with HR teams to provide coordinated support.

Skills

HR experience

HR processes & systems

MS Office

Flexible schedule

English fluency

Empathy & communication

Tools

Case management tools

Microsoft Office Suite

Job description

Hiring multiple Customer Service Representatives for a large tech company - fully remote!

This role supports a centralized bereavement program that provides compassionate, personalized assistance to employees during one of the most difficult times in their lives. You deliver real-time guidance on bereavement leave, apply policies accurately, and manage sensitive cases across multiple communication channels. You ensure employees receive clear information, timely updates, and a trusted case management experience that reflects a strong customer service mindset and global HR standards.

Responsibilities

• Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and bereavement time off.
• Guide employees through bereavement policies with clarity, compassion, and respect for their individual circumstances.
• Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues.
• Critically assess each case and adjust the case management plan as an employees needs evolve.
• Address and respond to sensitive situations in a way that prioritizes the employee experience and helps de-escalate complex or emotionally charged cases.
• Manage your own workload effectively to meet productivity goals, and proactively escalate when significant changes or gaps in assigned work arise.
• Communicate regular updates to employees and internal stakeholders both verbally and in writing to ensure alignment and transparency.
• Ensure compliance with standard operating procedures, applicable federal and state regulations, and internal company policies.
• Maintain accurate and timely system records and documentation for all cases and interactions.
• Partner with internal teams and HR business partners to provide seamless, coordinated support across functions.

Essential Skills

• Minimum of 1 year of human resources experience.
• Experience working with HR processes and systems.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to work a flexible schedule that may include weekends, nights, and holidays.
• Ability to speak, read, and write fluently in English.
• Strong communication skills with the ability to convey complex policy information in a clear and empathetic manner.
• Solid organizational skills and attention to detail to manage multiple cases and documentation accurately.

Work Environment

This position is 100% remote, offering the ability to work from a home office while supporting employees across multiple locations. You will use case management tools, HR systems, and the Microsoft Office suite to manage and document interactions and cases. The environment is fast-paced and deadline-driven, requiring flexibility to work varied hours, including weekends, nights, and holidays, to ensure continuous support. The role involves frequent communication via phone, chat, and online case platforms, and emphasizes professionalism, confidentiality, and a compassionate approach in every interaction.

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Dallas, TX.

Application Deadline

This position is anticipated to close on Nov 11, 2026.

Workplace Type

This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.