Remote Court Reporting Operations Specialist

Remote Legal Court Reporting; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Great working environment

Competitive pay

Healthcare

401K

PTO

Job summary

Remote Legal Court Reporting is seeking a Court Reporting Support Specialist to provide operational support for reporting services within the Testimony Capture department. You will coordinate depositions, assist real-time with resources, and help maintain service quality and timely issue resolution.

You will work closely with the Operations Manager and cross-functional teams to ensure smooth service delivery and adherence to processes, while maintaining confidentiality of sensitive information.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2-5 years of professional experience in operations support, coordination, or service delivery.
• Experience in legal, court reporting, or related environments.
• Active Remote Online Notary (RON) certification, or ability to obtain within a specified timeframe.
• Active notary commission in the state(s) where work is performed.
• AAERT CER or CDR certification required.

Responsibilities

• Supports day-to-day reporting operations to ensure successful execution of depositions and hearings.
• Assists with real-time support for reporting resources, including troubleshooting basic issues and escalating when needed.
• Monitors active jobs and helps identify potential risks or service disruptions.
• Coordinates with internal teams, including Scheduling, Production, and Customer Support, to resolve operational issues.
• Assists in tracking and documenting incidents, including gathering details and maintaining records.
• Supports onboarding processes and provides guidance to reporting resources as needed.
• Maintains and updates internal documentation, SOPs, and operational resources.
• Communicates clearly and professionally with reporting resources and internal teams.
• Helps ensure adherence to operational processes and service expectations.
• Maintains strict confidentiality of all company, client, and business information accessed or handled in the course of employment.
• Performs other duties as assigned.

Skills

Organizational skills

Multitasking

Problem-solving

Communication

Education

Bachelor's degree or equivalent

Active Remote Online Notary (RON) certification

Active notary commission in work state(s)

AAERT CER or CDR certification

Job description

Remote Legal Court Reporting is seeking a Court Reporting Support Specialist to provide operational support for reporting services within the Testimony Capture department. You will coordinate depositions, assist real-time with resources, and help maintain service quality and timely issue resolution.

You will work closely with the Operations Manager and cross-functional teams to ensure smooth service delivery and adherence to processes, while maintaining confidentiality of sensitive information.