Remote Controls Support Specialist

SC Works Trident; Davidson (NC); Hybrid; USD 25,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401K match up to 6%

Paid time off and holidays

Tuition assistance

Growth opportunities

Job summary

Trane Technologies plc in Davidson, NC, is seeking a Remote Controls Support Specialist to provide on-demand and scheduled remote technical support for Key Accounts. You will perform remote BAS diagnostics, troubleshooting, programming, maintenance, and startup support, and deliver detailed system reports.

You will inspect BAS, HVAC, and chiller equipment remotely, coordinating with onsite technicians and internal teams.

Qualifications

• Experience with Trane HVAC systems and BAS controls.
• Ability to perform remote BAS diagnostics, programming, and maintenance.
• Strong documentation and reporting skills.
• Willingness to work overtime/weekends as required.

Responsibilities

• Provide on-demand and scheduled remote technical support for Key Accounts.
• Perform BAS diagnostics, troubleshooting, programming, maintenance, and startup support.
• Remotely inspect BAS, HVAC, and chiller systems and report findings.
• Communicate with on-site technicians, customers, customer representatives, and Trane internal teams.
• Identify parts for repairs and coordinate procurement.

Skills

Remote support

BAS knowledge

HVAC experience

Diagnostics tools

Documentation

Tools

Trane BAS controls

Networking basics

SQL basics

Job description

Job Title

Remote Controls Support Specialist

Employer

Trane Technologies plc

Occupation

Computer User Support Specialists

Location

Davidson, NC - 28036

Job Type

Full Time (30 Hours or More)

Work Arrangement

Work at home all of the time

What you will do

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams. Participate in technical and strategic account reviews with internal stakeholders. Identify parts needed for repairs and coordinate with relevant teams for procurement.

What you will bring

Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls. Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance. Expertise in TGE, TGP, and TGP2 abilities and application guides. Advanced systems knowledge and proficiency in using digital tools. Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting. Self-driven with the ability to effectively prioritize work in a queue. Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians. Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data. Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges. A growth mindset to stay current on new products and identify and recommend system enhancements. Flexibility to work overtime/weekends as required. Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Preferred Qualifications

• Experience with Trane-specific systems and controls.
• Familiarity with remote support tools and platforms.
• Certification in HVAC or BAS-related fields.

Salary

Annual Base Salary Range or Hourly Base Pay Range: $18.09 - $44.31

Compensation Type: Hourly

Incentive Eligible: No

Sales Commission Eligible: No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

• Health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Additional Information

Safety Sensitive Role: Yes. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.