Remote Content & Creative Operations Lead

United States Digital Space LLC; United States; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

HSA/HRA options

Job summary

United States Digital Space LLC is seeking a Content & Creative Operations Manager to bring structure, clarity, and operational discipline to the work flowing through our Content and Creative teams.

This role blends hands-on project management with day-to-day workflow management across both teams, handling intake, task flow, capacity visibility, and cross-functional coordination to ensure work is clearly scoped and moving through established processes.

Qualifications

• 3+ years of experience in project management, creative operations, marketing operations, publishing operations, or a related role.
• Experience managing both cross-functional projects and ongoing operational workflows.
• Strong working knowledge of task management tools such as Wrike, Asana, or similar platforms.
• Ability to manage intake, task flow, timelines, dependencies, capacity visibility, and stakeholder communication.
• Strong communication skills, including the ability to clarify ambiguity, push back graciously, and keep teams aligned.
• Highly organized, proactive, detail-oriented, and able to manage work independently.
• Experience using AI to support project management, documentation, and workflow improvement.

Responsibilities

• Manage intake, task flow, assignment, and workflow visibility across Content and Creative work
• Maintain clear ownership, deadlines, dependencies, approvals, and handoffs for active work
• Monitor workload, capacity constraints, stalled tasks, priority conflicts, and upcoming deadlines
• Help teams follow agreed workflows and improve handoffs, intake practices, and repeatable operating rhythms
• Manage execution of content and creative projects from planning through launch and retrospective
• Build and maintain project plans, timelines, workstreams, dependencies, risks, and decision logs
• Coordinate cross-functional work across Content and Creative and other stakeholder teams.
• Proactively identify and escalation delays, capacity conflicts, unresolved decisions, and priority tradeoffs to the right leader before deadlines are at risk.
• Keep sponsors, leaders, and contributors, updated and aligned on project status and open decisions
• Operational ownership of our task management system (Wrike) and related standards, processes, templates, dashboards, and reporting practices for Content and Creative work
• Keep Wrike accurate and useful as the shared source of truth for active work
• Build visibility into workload, project status, throughput, and bottlenecks
• Improve systems, documentation, and workflow patterns so work becomes more repeatable and easier to manage over time

Skills

3+ years of experience in project mgmt

Cross-functional projects

Wrike/Asana knowledge

AI for project management

Strong communication

Tools

Wrike

Asana

Job description

United States Digital Space LLC is seeking a Content & Creative Operations Manager to bring structure, clarity, and operational discipline to the work flowing through our Content and Creative teams.

This role blends hands-on project management with day-to-day workflow management across both teams, handling intake, task flow, capacity visibility, and cross-functional coordination to ensure work is clearly scoped and moving through established processes.