(Remote) Consultant HR System Optimization HRSS

Trinity Health; Livonia (MI); On-site; USD 100,000 - 130,000; Full time

Job summary

Trinity Health seeks a Systems Optimization Consultant to advance HR technology capabilities. You will troubleshoot, configure, test, and enable end users while partnering with HR Shared Services, TIS, and implementation partners to translate business needs into technical solutions.

You will support Workday modules (Help/Journeys), develop workflows, and maintain testing for new releases, driving improvements and change management across the organization.

Qualifications

• Bachelor’s degree in Information Technology, HRIS, or related field, or equivalent experience.
• 5-7 years of experience supporting HR systems or enterprise technology in a shared services or complex environment.
• Experience owning end-to-end design processes, anticipating interdependencies, and coordinating timelines.
• Ability to consult with all levels of the organization to develop solutions.
• Experience with system configuration, testing, troubleshooting, and platforms like Workday or similar.

Responsibilities

• Provide consultative support to Leadership in strategy implementation and operational services.
• Lead and oversee workstreams, ensuring processes and procedures are communicated and aligned.
• Deliver hands-on configuration, administration, and ongoing support for Workday modules (Workday Help and Journeys).
• Investigate and resolve system access and technical issues with TIS and external vendors.
• Develop testing scenarios, coordinate UAT, and ensure changes meet requirements and compliance.
• Contribute to technology strategy and roadmap for HR Shared Services.

Tools

Workday

UiPath

Power Automate

Job description

Employment Type:Full timeShift:Day ShiftDescription:Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams.

* In addition to Workday Help and Journeys configuration, this role also plays a vital role as a citizen developer for UiPath and Power Automate.

Essential Functions

Our Trinity Health Culture :

Knows, understands, incorporates & demonstrates our Trinity Health Mission, V alues, V ision, Actions & Promise in behaviors, practices & decisions.

Consultation Service

Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives. Proactively consults & engages operationally on development & implementation of programs & strategies. Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools.

Operation Expertise

Provides leadership, direction & oversight of workstreams. Responsible for the development, implementation & management of processes, policies & procedures . Ensures processes, policies & procedures are communicated, implemented & aligned. Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. Facilitates & develops processes & tools. Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff .

Project Management

Manages & implements small to medium-scale projects, programs & initiatives. Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications. Conducts informational training sessions with groups of various sizes & backgrounds.

Data Management & Analysis

Research & compile information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts Develops & monitors data analysis & reporting systems & communication tools.

Maintains a Worknowledge

of applicable f ederal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of C onduct, as well as other policies , procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

The Systems Optimization Consultant plays a key role in advancing the technological capabilities of the HR Shared Services Department. This hands-on role is responsible for supporting and optimizing HR technologies through troubleshooting, configuration, testing, and end-user enablement. The Consultant serves as a critical liaison between HR Shared Services, Technology & Information Services (TIS), and external implementation partners helping to translate business needs into actionable technical requirements and solutions.

Systems Support & Configuration

Deliver hands-on configuration, administration, and ongoing support for Workday modules including Workday Help and Workday Journeys, ensuring optimal functionality and alignment with organizational needs. This includes designing and updating workflows, managing content, and tailoring user experiences to support employee engagement and self-service.

Investigate, troubleshoot, and resolve system access and technical issues by partnering closely with Technology and Information Services (TIS) and external Workday support teams or vendors. This involves analyzing root causes, documenting resolutions, and ensuring timely communication with stakeholders to minimize disruption.

Develop, maintain , and execute comprehensive testing scenarios to validate system functionality during new implementations, feature releases, and routine updates. This includes creating test scripts, coordinating user acceptance testing (UAT), tracking defects, and ensuring that all changes meet business requirements and compliance standards.

Technology Enablement & Visualization

Develop clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making. Assist in change management efforts related to system rollouts and upgrades by translating complex technology into user-friendly content.

Provides specialized guidance as required for integration, architecture, system selection , strategy, electronic health and/or financial records, systems implementations and process transformation.

Project & Issue Management

Support or represent the department on technology-related projects, serving as a subject matter expert and operational voice. Maintain a centralized log of outstanding technical issues and work collaboratively with TIS, implementation partners, and vendors to track and resolve them. Support project planning, status tracking, and timely follow-ups under the direction of the department manager.

Provides critical analysis of data to support assigned program , project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management as required .

Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output

Technology Strategy & Roadmap Support

Contribute to the development and refinement of the HR Shared Services technology roadmap. Monitor trends, user needs, and system performance to recommend enhancements and future investments.

Stakeholder Engagement & Partnership Management

Collaborate cross-functionally with internal teams (e.g., process owners, HR leadership, TIS) and external implementation partners to ensure alignment and delivery of technology solutions. Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability. Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties. Privilege Access approval and Monitoring Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability. Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties.

Minimum Qualifications

• Bachelor’s degree in Information Technology , H RIS Systems, Human Resources, Project Management, or a related field, OR equivalent combination of education and experience.
• 5 -7 years of experience supporting HR systems or enterprise technology in a shared services or complex organizational environment.
• Experience owning end-to-end design process , anticipating interdependencies & coordinating & meeting deliverable timelines.
• Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes.
• E xperience with system configuration, testing, and troubleshooting , preferably in platforms such as Workday (e.g., Workday Help, Journeys) or similar.
• Experience participating in or supporting technology projects, including issue tracking and stakeholder coordination.

Additional Qualifications (nice to have)

• Wor k day Certification

Physical & Mental Requirements & Working Conditions (General Summary)

Note – frequencies need to be selected

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
• Exposure to fumes, o do rs, dusts , mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.) . Occasional
• Exposure to or subject to noise, infectious waste, diseases & conditions . O ccasional
• Exposure to interruptions, shifting priorities & stressful situations . Frequent
• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects . Frequent
• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise . Frequent
• Perform manual dexterity activities & / or grasping / handling . Frequent
• Ability to climb, kneel, crouch & / or operate foot controls . Occasional
• Use a computer / other technology . Frequent
• Sit with the ability to vary / adjust physical position or activity . Frequent
• Maintain a safe working environment & use available personal protective equipment (PPE) . Continuous
• Comply with applicable Code of Conduct, policies, procedures & guidelines . Continuous
• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity . Frequent
• Lift a maximum of 30 pounds unassisted . Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling . Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions . Continuous
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients) . Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity . Frequent
• Lift a maximum of 30 pounds unassisted . Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing . Occasional
• Encounter a clinical / patient facing / hands on interactive work environment . Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions . Continuous
• Work outdoors with variable external environmental conditions . Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.