Remote Commercial Insurance Account Manager

Insurance Office of America; Maryland; Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick time

Professional growth opportunities

Job summary

Insurance Office of America is hiring a Commercial Insurance Account Manager to provide exceptional client service and support, ensuring effective policy administration and billing processes. This remote role requires an active P&C license and emphasizes a commitment to professional growth with competitive salaries up to $75K annually.

As part of this position, you'll manage client relationships, oversee policy documentation, and contribute to the overall success of our account management. Join a respectful culture with work-life balance and community involvement opportunities.

Qualifications

• Strong client service skills and proactive communication are essential.
• Ability to handle multiple accounts with varying complexities.
• Experience with underwriting preparation and loss run analysis preferred.

Responsibilities

• Deliver proactive, responsive service to clients.
• Process endorsements and manage policy documentation.
• Assist with new and renewal business processes.

Skills

Commercial insurance experience

Client service and support

Policy administration

Billing and compliance

Workflow management

Education

Active P&C license

2 to 5 years of experience in insurance

Job description

Commercial Insurance Account Manager

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About The Role

Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities.

Job Description

Commercial Insurance Account Manager

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About The Role

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Associate, Senior Account Associate and Account Manager Associate opportunities.

Provide administrative, technical, and customer service support to the account team and assigned clients. This role ensures accurate policy processing, supports new and renewal business, and maintains high service standards while minimizing risk exposure.

The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).

Core Responsibilities (All Levels)

Client Service & Support

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships
  
  

Policy Administration

• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy
  
  

Business & Renewal Support

• Assist or lead new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation
  
  

Systems & Workflow Management

• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion
  
  

Billing & Compliance

• Resolve billing discrepancies and support collections
• Ensure adherence to policies and minimize errors & omissions exposure
  
  

Level Differentiation

Account Associate (AA) (Non-Exempt)– Foundational

• Executes transactional and administrative tasks
• Supports workflows under close supervision
• Assists with submissions and policy processing
• Focused on accuracy, timeliness, and task completion
  
  

Senior Account Associate (SAA) (Non-Exempt)– Intermediate

• Independently manage small or low-complexity accounts
• Tracks renewals and ensures timely processing
• Performs underwriting preparation and loss run analysis
• Evaluates and negotiates coverage/pricing
• Prepares proposals and binds coverage
• Provides guidance to junior staff
  
  

Account Manager Associate (AMA) (Exempt) – Advanced

• Operates with minimal supervision and increased autonomy
• Manages full customer service lifecycle (billing, claims, coverage)
• Leads renewal strategy, negotiation, and execution
• Performs in-depth coverage analysis and advisory support
• Handles more complex accounts and escalations
• Demonstrates advanced technical expertise and leadership
  
  

Differences Summary

• Account Associate: Task-driven, execution-focused, entry-level support
• Senior Account Associate: Independent contributor, analytical, manages smaller accounts
• Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level
  
  

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment
  
  

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)
  
  

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.