Remote Command Center Lead – Tech Admin & Reporting

Delta Dental of Michigan; Farmington Hills (MI); Remote; USD 110,000 - 135,000; Full time

Job summary

Delta Dental of Michigan, Ohio and Indiana is looking for a Supervisor to lead Command Center technical administration and reporting, overseeing contact center applications, reporting development, data analysis, and issue resolution. The position requires a bachelor’s degree and five years of related experience, strong leadership and communication skills, and the ability to coordinate across teams.

It supports remote work with occasional on-site meetings in Farmington Hills, MI.

Qualifications

• Bachelor's degree required in a related field.
• Five years of experience in telecom administration, contact center, or workforce management.
• Proven leadership and strong communication skills.

Responsibilities

• Leads contact center technical support and reporting functions.
• Develops and enforces policies and standards for technical support.
• Leads design, testing, and support of contact center applications and reporting solutions.
• Ensures data accuracy and compliance with standards.
• Oversees disaster recovery and business continuity planning.
• Interviews and develops staff to meet department goals.

Skills

Leadership

Communication

Data analysis

Project coordination

Education

Bachelor's degree in Telecommunications / Business Administration or related field

Tools

Genesys Cloud

PBX

Job description

Delta Dental of Michigan, Ohio and Indiana is looking for a Supervisor to lead Command Center technical administration and reporting, overseeing contact center applications, reporting development, data analysis, and issue resolution. The position requires a bachelor’s degree and five years of related experience, strong leadership and communication skills, and the ability to coordinate across teams.

It supports remote work with occasional on-site meetings in Farmington Hills, MI.