Remote Collections Representative - El Paso (start date 11/30/26)

Prog Leasing; United States; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Paid holidays

Volunteer hours

Job summary

Progressive Leasing is hiring Remote Collections Representatives to help grow our company and ensure our mission is achieved. This work-from-home role can be performed remotely within a 60-mile radius of El Paso, Texas. You will handle outbound and inbound calls to collect past-due accounts and provide top-tier customer service.

Starting date: see details. Compensation is $14.25/hr plus bonus; verified Spanish fluency earns a 5% hourly premium.

Qualifications

• Customer service experience with collections is required.
• Excellent verbal and written communication skills are essential.
• Proficiency with multiple software applications and strong typing.
• Phone experience in a call center environment is preferred.
• Must be 18+ years old and have a high school diploma or GED.

Responsibilities

• Make outbound and take inbound calls to collect on past-due accounts.
• Provide top-tier support and service to customers.

Skills

Customer service

Collections experience

Verbal communication

Written communication

Typing proficiency

Adaptability / learning

Education

High school diploma or GED

Tools

AI-enabled tools

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Remote Collections Representatives to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it's incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.

YOUR DAY-TO-DAY

• Responsible for outbound and inbound calls, collecting on accounts that are past due
• Provide top tier support and service to our customers

THE DETAILS

Start Date: Monday, November 30, 2026
Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required
Full Time Shifts Available: Weekdays between 9:00AM-8:00PM
Saturdays Required: 6:30AM-3:00PM
Specific evening hours and weekend hours earn more hourly
Compensation: $14.25/HR + BONUS
Verified Spanish fluency will receive a 5% hourly pay increase
After submitting your application , you will need to complete a quick 10-minute Virtual Introduction to move your application forward

YOU'LL BRING

• Customer Service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

REQUIREMENTS FOR WORK FROM HOME

• You must be located within a 60-mile radius of El Paso, TX
• You must have a designated home-based workspace (one that is quiet and free from distractions)
• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.