Remote Clinical Admin Coordinator: Care Access & PA Support

UnitedHealth Group; Lenexa (KS); On-site; Confidential; Full time

Benefits offered by this job

Paid classroom training

Remote work option

Benefits package

Job summary

UnitedHealth Group is seeking a full-time Insurance Verification & Prior Authorization Specialist to work remotely nationwide. You will coordinate with patients, payers, and clinical teams to ensure timely access to care and compliant authorization processes from home.

The role includes handling submissions, notifications, appeals, and follow-up, with training conducted virtually. Expect 7:00 am–7:00 pm local hours and possible overtime during peak season.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working within the health care Industry and with health care insurance
• Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
• Ability to work overtime during peak season (January - February)
• Ability to work full-time, Monday - Friday. 8-hour shifts 7:00 am - 7:00 pm local time; may include overtime or weekends
• 2+ years of customer service experience
• Pharmacy experience
• Outbound calls experience to insurance companies
• Authorization experience
• Experience working in a hospital, physician's office or medical clinic setting
• Clerical or administrative support background
• Knowledge of ICD-10 and CPT codes

Responsibilities

• Lead insurance verification and prior authorization coordination by partnering with patients, payers, and clinical teams to support timely access to care.
• Oversee Prior Authorization, including, submission, notification, appeals, follow-up, and resolution activities.
• Facilitate seamless patient movement through the intake and authorization lifecycle while ensuring compliance with departmental policies and payer requirements.

Skills

Customer service experience

Healthcare knowledge

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealth Group is seeking a full-time Insurance Verification & Prior Authorization Specialist to work remotely nationwide. You will coordinate with patients, payers, and clinical teams to ensure timely access to care and compliant authorization processes from home.

The role includes handling submissions, notifications, appeals, and follow-up, with training conducted virtually. Expect 7:00 am–7:00 pm local hours and possible overtime during peak season.