Remote Client Support Representative

Sawmilldcllc; Zionsville (IN); À distance; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible scheduling

Training & support

Growth opportunities

Travel industry perks

Supportive remote team

Résumé du poste

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote position emphasizes excellent communication, organization, and proactive client support to ensure smooth trips before, during, and after travel.

The ideal candidate thrives in a remote environment, learns new booking systems quickly, and enjoys helping others with travel arrangements and requirements. Flexible scheduling and ongoing training are provided.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, or support roles).
• Highly organized, dependable, and detail oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsabilités

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Connaissances

Written communication

Verbal communication

Customer service

Organized

Detail-oriented

Independent working

Tech literacy

Description du poste

About the job Remote Client Support Representative

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, and during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

• Support clients remotely via email, phone, and messaging platforms
• Respond to travel-related inquiries in a timely, professional manner
• Assist with itinerary changes, cancellations, updates, and special requests
• Provide clear information on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively communicate with clients as needed
• Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a fully remote role
• Able to learn new systems, booking platforms, and digital tools quickly
• Passionate about travel and delivering excellent client support

What We Offer

• Fully remote position
• Flexible scheduling options
• Comprehensive training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment