Remote Client Success & Revenue Manager

Love Strategies, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remote work

Commission-based pay

Job summary

Love Strategies, Inc. is seeking a high-performance Client Services Sales Manager to lead a team of Client Success Managers, coaching them to deliver world-class client experience while driving renewals and expansion.

You will own pod performance, lead from the front, and align client outcomes with growth. The role requires proven consultative sales success, strong coaching skills, and comfort with KPI-driven management.

Qualifications

• Proven success in consultative sales.
• Experience coaching or developing sales professionals.
• Track record of achieving revenue goals.
• Experience holding team members accountable to performance standards.
• Strong communication and conflict-resolution skills.
• Experience using KPIs and reporting to improve performance.
• Ability to balance personal production with leadership responsibilities.

Responsibilities

• Lead, coach, and develop a team of Client Success Managers.
• Conduct weekly one-on-one coaching sessions.
• Lead daily huddles and ongoing sales training.
• Review client conversations and provide actionable feedback.
• Hold team members accountable to performance expectations and company standards.
• Develop individualized coaching plans to improve performance.
• Drive pod revenue through renewals, upgrades, continuations, referrals, and additional services.
• Improve conversion rates across all client opportunities.
• Forecast revenue and monitor pipeline health.
• Identify trends and implement strategies to improve sales performance.
• Ensure clients receive a world-class experience throughout their journey.
• Partner with the team to resolve escalated client situations.
• Help clients remain engaged, committed, and progressing toward their goals.
• Balance empathy with accountability to create the best long-term client outcomes.
• Monitor KPIs and performance dashboards.
• Conduct call reviews and quality assurance.
• Manage corrective action and performance improvement plans when necessary.
• Ensure consistent execution of SOPs and client processes.
• Maintain accurate CRM data and reporting.
• Manage team capacity and caseload distribution.
• Improve workflows, documentation, and operational efficiency.
• Collaborate cross-functionally to improve the client journey.

Skills

Consultative sales

Coaching sales professionals

Revenue goals achievement

Accountability to performance

Communication & conflict resolution

KPIs & reporting

Balancing leadership with production

Tools

CRM platforms

Google Workspace

Slack

Zoom

Asana

Call recording & QA

KPI dashboards

Scheduling systems

SOP & training platforms

Job description

Love Strategies, Inc. is seeking a high-performance Client Services Sales Manager to lead a team of Client Success Managers, coaching them to deliver world-class client experience while driving renewals and expansion.

You will own pod performance, lead from the front, and align client outcomes with growth. The role requires proven consultative sales success, strong coaching skills, and comfort with KPI-driven management.