(Remote) Client Success Manager

Dakota Software; Williamstown (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager for a fully remote role. You will guide clients through implementation, measuring adoption and value to retain them long-term.

You act as the single point of accountability for projects, coordinating with internal teams to ensure timely delivery and successful outcomes. The role emphasizes on onboarding, stakeholder communication, and discovering upsell opportunities while maintaining strong customer relationships and educating clients on new

Qualifications

• Requires a bachelor’s degree in Sales, Business Administration, or related field.
• Experience in a customer-facing role such as customer success, account management, sales or consulting.
• SaaS customer success or SaaS sales experience preferred.

Responsibilities

• Act as the single point of accountability for client projects and escalation for resources.
• Project manage onboarding to drive successful outcomes and early value realization.
• Collaborate with Business Analyst to craft solutions and project approaches.
• Create Statements of Work (SOWs) and project plans aligned to milestones.
• Monitor work requests and schedule deployments to client sites.
• Manage communications with stakeholders and project team members.
• Identify and manage project risks with clients to minimize impact.
• Maintain positive client relationships and educate on new features.

Skills

Time management

Presentation skills

Customer-facing experience

Prioritization under deadlines

Relationship building

Education

Bachelor's degree in Sales or Business Admin

Job description

THIS POSITION IS FULLY REMOTE Applicants need to reside in one of the following states: The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers.

• Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources
• Project manage client onboarding to successful outcomes, accelerating the time they begin finding value
• Collaborate with the Business Analyst to determine a solution to client request and project approach
• Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones
• Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites
• Manage and facilitate project communications to stakeholders and project team members
• Identify and manage project risks, and work with clients to avoid or minimize impact
• Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features
• Mine current customer relationships for up-sale possibilities, expansions and renewals
• Keep management abreast of developments in major accounts
• Bachelor's degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consulting
• Experience in Customer Success in a SaaS business preferred
• SaaS software sales experience preferred
• Skilled in time-management and prioritization to meet close deadlines
• Ability to deliver high-quality presentations