Remote Client Success Associate - Growth & Renewals

LINQ; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Annual bonus

Open PTO

Parental leave

Paid holidays

Volunteer hours

Medical insurance

Dental insurance

Vision insurance

Gym reimbursements

Travel assistance

EAP

Job summary

LINQ in Denver is seeking an Associate Client Success Manager to drive customer satisfaction, retention, and growth through proactive engagement and digital advocacy. You will manage webinars, create content, and coordinate with sales for renewals and upsells.

The role emphasizes strong communication, relationship-building, and strategic thinking in a fast-paced, remote-friendly environment with travel up to 15%.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 1-3 years in a client-facing role, preferably in account management or customer success.
• Strong communication and interpersonal skills with clients.
• Proven track record of managing client relationships and satisfaction.
• Self-starter, curious, solution-focused and proactive.
• Excellent problem-solving and strategic thinking abilities.
• Ability to adapt in a fast-paced environment and manage priorities.
• Proficiency with CRM tools (e.g., Salesforce) is a plus.
• Collaborative mindset and comfort with asynchronous remote work.
• Travel up to 10-15% may be required.

Responsibilities

• Webinar hosting: plan, organize, and present webinars on features and trends.
• One-to-many communications: email campaigns, newsletters, and digital content.
• Renewals and uplifts ownership: support renewal conversations and retention.
• Upsell and cross-sell lead generation: identify opportunities with sales.
• Automated campaigns: build and manage automated check-ins.
• Payment adoption: help clients use payment features effectively.
• Services upsells: present and support additional services.
• Client escalation management: coordinate resolution with internal teams.
• Product enablement: create digital training materials and guides.
• Customer community moderation: foster a positive online community.
• Newsletter content: own content creation and curation.
• Customer office hours: host regular virtual office hours for support.

Skills

Communication

Relationship-building

Problem-solving

Strategic thinking

Time management

Education

Bachelor's degree in Business Admin

Bachelor's degree in Communications

Tools

Salesforce CRM

Job description

LINQ in Denver is seeking an Associate Client Success Manager to drive customer satisfaction, retention, and growth through proactive engagement and digital advocacy. You will manage webinars, create content, and coordinate with sales for renewals and upsells.

The role emphasizes strong communication, relationship-building, and strategic thinking in a fast-paced, remote-friendly environment with travel up to 15%.