Remote Client Experience Coordinator

Nexora Talent; Philadelphia (Philadelphia County); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training provided

Career development

Supportive team environment

Job summary

Nexora Talent is seeking a Remote Client Experience Coordinator to engage with clients, answer inquiries, and coordinate scheduling to ensure a smooth, positive experience from first contact through service completion.

The role emphasizes clear communication, organization, and independent work in a fully remote setting. Training is provided, with opportunities for growth and a collaborative, supportive team environment.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused attitude with professional communication.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize client requests.
• Comfortable with computers, online platforms, email, and messaging tools.
• Ability to work independently in a remote environment.
• Experience in customer service or admin support is a plus.
• No industry-specific experience required; training is provided.

Responsibilities

• Respond to client inquiries by phone, email, and online messaging platforms.
• Assist clients with service questions, updates, scheduling, and requests.
• Coordinate and confirm client arrangements and service details.
• Provide accurate and timely information to clients.
• Maintain organized client records and documentation.
• Follow up with clients to ensure a positive experience.
• Address customer concerns and provide professional solutions.
• Communicate effectively with internal team members to coordinate client needs.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Communication skills

Customer focus

Organization

Multitasking

Remote work independence

Tech proficiency

Customer service experience

Training awareness

Job description

Remote Client Experience Coordinator

We are seeking a motivated and customer-focused Remote Client Experience Coordinator to join our growing team. This position is ideal for someone who enjoys working with people, staying organized, and helping clients have a smooth and positive experience from start to finish.

In this role, you will communicate directly with clients, coordinate requests, provide helpful information, and assist with service details and scheduling. You will play an important part in making sure clients feel supported, informed, and confident throughout their experience.

Key Responsibilities

• Respond to client inquiries by phone, email, and online messaging platforms.
• Assist clients with service questions, updates, scheduling, and requests.
• Coordinate and confirm client arrangements and service details.
• Provide accurate and timely information to clients.
• Maintain organized client records and documentation.
• Follow up with clients to ensure a positive experience.
• Address customer concerns and provide professional solutions.
• Communicate effectively with internal team members to coordinate client needs.
• Maintain a high level of professionalism and customer satisfaction.

Benefits

• Fully remote, work-from-home position.
• Flexible scheduling options.
• Comprehensive training and onboarding provided.
• Ongoing support and professional guidance.
• Opportunities for career development and advancement.
• Positive and collaborative remote work environment.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused attitude and professional communication style.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize client requests.
• Comfortable working with computers, online platforms, email, and messaging tools.
• Ability to work independently in a remote environment.
• Previous customer service, client support, hospitality, or administrative experience is a plus.
• No specific industry experience required; training is provided.