Remote Client Advocate for Equestrian SaaS

EC Pro; Germantown (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Fully remote work

Job summary

EC Pro US is seeking a Client Advocate to deliver world-class customer experience in a fully remote SaaS environment for equestrian clients. You will onboard and train clients, respond promptly to inquiries, and collaborate with product and support teams to resolve issues.

The ideal candidate has 2–4 years of customer-facing SaaS troubleshooting experience, strong communication skills, and a passion for horses and tech.

Qualifications

• Bachelor's degree in communications, marketing, or related field or equivalent experience
• Personal knowledge and experience in the Equestrian world
• Strong writing and communication skills; excellent phone presence
• Organized and self-driven
• Tech savvy and a quick learner
• 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
• Enthusiasm for helping customers find solutions
• Ability to retain ownership of an issue until resolved

Responsibilities

• Onboard new clients with the Sales Team
• Train new clients and assist existing clients with questions
• Respond to customers within SLA timescales
• Investigate and document customer-reported defects
• Work with other departments to resolve customer issues
• Provide customer feedback to product and development teams
• Create training materials for customers and new hires
• Record and log interactions with customers in HubSpot

Skills

Customer-facing communication

SaaS support experience

Written communication

Organized

Tech savvy

Onboarding/training

Problem solving

Education

Bachelor's degree in communications/ marketing or related field

Tools

ZenDesk

Canva

Google Suite

Slack

Clickup

Job description

EC Pro US is seeking a Client Advocate to deliver world-class customer experience in a fully remote SaaS environment for equestrian clients. You will onboard and train clients, respond promptly to inquiries, and collaborate with product and support teams to resolve issues.

The ideal candidate has 2–4 years of customer-facing SaaS troubleshooting experience, strong communication skills, and a passion for horses and tech.