Remote Chief of Technical Shared Services & Operations

Autodesk; Plano (TX); On-site; USD 173,000 - 310,000; Full time

Job summary

Autodesk is seeking a transformational leader to build and run our Technical Shared Services organization. You will define a unified strategy across Level 1/2 Production Support, Release Engineering, Data Services, and Access Management, aligning product, engineering, operations, security, and business stakeholders into a single high-performing unit.

The ideal candidate brings extensive people leadership, operational excellence, and change management, with a track record of implementing service

Qualifications

• 15+ years leading technical operations, support, or enterprise technology teams.
• 5+ years leading managers and large cross-functional teams.
• Proven experience building or transforming enterprise shared services.
• Experience leading Production Support, Site Reliability / OperationsRelease Engineering, DevOps, Data Operations, Identity and Access Management, Enterprise Application Support
• Demonstrated success driving organizational change and operating model transformation
• Experience developing service management frameworks, SLAs, operational metrics, and governance
• Strong executive communication and stakeholder management skills

Responsibilities

• Develop and execute a long-term vision and operating model for Technical Shared Services
• Align multiple teams under a common strategy, service framework, and set of operational standards
• Foster a culture centered on accountability, customer service, continuous improvement, and operational excellence
• Lead managers and individual contributors across diverse technical service functions
• Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics
• Create scalable processes that improve responsiveness, reliability, and efficiency
• Drive standardization across support, release management, access management, and data operations
• Identify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilities
• Lead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stability
• Establish clear escalation paths and support models across business-critical applications
• Drive root cause analysis and continuous improvement practices to reduce recurring incidents
• Partner with engineering teams to improve system reliability and operational readiness
• Establish a predictable, scalable release management framework across enterprise platforms
• Lead release planning, deployment governance, release readiness reviews, and change control processes
• Improve deployment quality, release velocity, and overall operational stability
• Partner with engineering leadership to modernize CI/CD and release practices
• Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations
• Ensure timely resolution of data quality and operational issues
• Partner with data engineering and analytics teams to establish sustainable support models and operational ownership
• Lead enterprise processes for system provisioning, deprovisioning, role management, and access governance
• Partner with security, compliance, and audit teams to ensure access controls meet enterprise standards
• Drive automation and self-service capabilities where appropriate
• Build strong relationships across Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support organizations
• Influence leaders across the enterprise to adopt standardized service models and governance practices
• Develop multi-year roadmaps that support business growth, scalability, and operational resilience
• Lead organizational transformation initiatives and drive adoption of new operating models

Skills

Leadership

People management

Executive communication

Stakeholder management

Organizational change

Strategic thinking

Service management

Cross-functional collaboration

Process improvement

Problem solving

Tools

ITIL

DevOps

SRE

Job description

Autodesk is seeking a transformational leader to build and run our Technical Shared Services organization. You will define a unified strategy across Level 1/2 Production Support, Release Engineering, Data Services, and Access Management, aligning product, engineering, operations, security, and business stakeholders into a single high-performing unit.

The ideal candidate brings extensive people leadership, operational excellence, and change management, with a track record of implementing service