Remote Channel Partner Account Manager

Patchmypc; United States; Remote; USD 65,000 - 78,000; Full time

Benefits offered by this job

401k Match

Health benefits

FSA/HSA

Parental Leave

PTO

Volunteer leave

Donation matching

Tuition reimbursement

Gym stipend

Internet stipend

Pet insurance

Fertility benefits

Job summary

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem in a fully remote role reporting to a UK-based leader. You will manage a high-volume portfolio of channel partners, VARs, and MSPs, acting as their day-to-day contact for new business, renewals, onboarding, and operational support.

You will collaborate with Strategic Partners to progress opportunities and deliver successful customer outcomes, balancing the needs of Patch My PC, partners, and end users to

Qualifications

• 3+ years of experience with channel partners, MSPs, or resellers.
• Experience in B2B technology account management with indirect sales.
• Strong commercial acumen for renewals and expansion opportunities.
• Ability to manage a high-volume portfolio with accuracy.

Responsibilities

• Manage new business from small partners and MSPs, including deal registration and communication.
• Own post-sales lifecycle for channel-sourced accounts, including onboarding and renewals.
• Serve as primary contact for end-user customers while coordinating with partners on renewals.
• Collaborate with Partner Development Manager on renewal strategy and expansions.
• Build trusted relationships with partners and customers through proactive guidance.
• Maintain CRM hygiene: device counts, renewal dates, partner tiers, attribution.
• Advocate for the customer by surfacing adoption signals and satisfaction feedback.

Skills

Channel partner management

MSP partnerships

B2B sales

Renewals management

Customer relationship

Job description

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem in a fully remote role reporting to a UK-based leader. You will manage a high-volume portfolio of channel partners, VARs, and MSPs, acting as their day-to-day contact for new business, renewals, onboarding, and operational support.

You will collaborate with Strategic Partners to progress opportunities and deliver successful customer outcomes, balancing the needs of Patch My PC, partners, and end users to