Remote CCaaS Platform Specialist

Amplity Health; United States; Remote; USD 84,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and holidays

401(k)

Job summary

Amplity Health is seeking a Contact Center Platform Specialist for a U.S. remote role.

You will administer and optimize enterprise CCaaS platforms, supporting client inbound, outbound, and digital interactions across Commercial, Medical, and Clinical services with a focus on stability and user support. This full-time position partners with Operations, IT, vendors, and client teams to configure client-specific solutions, troubleshoot production issues, and maintain clear documentation and

Qualifications

• 3+ years administering, configuring, or supporting enterprise CCaaS technologies.
• Experience with NICE CXone, Genesys Cloud, Five9, or similar platforms.
• Experience configuring users, queues, routing, and contact center workflows.

Responsibilities

• Administer and configure enterprise CCaaS platforms for client interactions.
• Provide day-to-day platform administration, issue resolution, and user support.
• Support client implementations, go-lives, testing, and production operations.

Skills

Problem solving

Customer service

Documentation

Communication

Education

Bachelor's degree

Tools

NICE CXone

InContact

Power BI

Power Platform

Azure DevOps

Microsoft Teams

Salesforce

Job description

Amplity Health is seeking a Contact Center Platform Specialist for a U.S. remote role.

You will administer and optimize enterprise CCaaS platforms, supporting client inbound, outbound, and digital interactions across Commercial, Medical, and Clinical services with a focus on stability and user support. This full-time position partners with Operations, IT, vendors, and client teams to configure client-specific solutions, troubleshoot production issues, and maintain clear documentation and