Remote Care Navigator

Seamless Assist; San Antonio (TX); A distancia; USD 29.000 - 33.000; Jornada completa

Descripción de la vacante

Seamless Assist is seeking a Remote Care Navigator to support cardiac care coordination for medically complex patients, primarily CHF. This non-clinical role involves telephonic outreach, care plan support, CMS-compliant documentation, and coordination with the care team under RN supervision.

The position is 100% remote in the US with US-hours overlap (CST/PST). Requires MA/LVN/LPN, 2+ years in care coordination, CMS knowledge, and English proficiency; AI tools usage is encouraged.

Formación

• Active MA certification or LVN/LPN license.
• Minimum 2 years in care coordination, case management, or ambulatory care.
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation.
• Technologically proficient with care coordination software and/or EHRs.
• AI fluency and use of AI tools to improve efficiency.
• Must be based in the United States with CST/PST overlap.
• Excellent English written and verbal communication.

Responsabilidades

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain assigned patient caseload using risk stratification to prioritize outreach.
• Complete initial assessments and follow-ups covering symptoms, meds, psychosocial status, and SDOH barriers.
• Support TCM follow-up within 48 hours post-discharge - reconciliation, red-flag screening, scheduling.
• Provide patient education on CHF self-management and evidence-based strategies.
• Monitor for worsening signs and escalate to supervising RN.
• Review dashboards to address care gaps (wellness visits, labs, monitoring).
• Document time, interventions, care plans, and patient goals per CMS standards.
• Coordinate with RN Care Managers, cardiologists, and PCP offices.

Conocimientos

MA certification / LVN-LPN license

Care coordination experience

CMS PCM/CCM/TCM knowledge

EHR/care coordination software

AI fluency

US work authorization

English communication

Spanish/English (optional)

Cardiac knowledge (HF)

Herramientas

EHR systems

Care coordination software

Descripción del empleo

REMOTE CARE NAVIGATOR - CARDIAC

Sector

Healthcare - Cardiac Care Coordination

Reports To

RN Care Manager / Clinical Supervisor

Type

Full-Time · 40 hours/week

Schedule

Monday-Friday · Weekends -Flexible business hours (US hours, CST/PST overlap required)

Rate

$21-24 USD/hour (based on experience)

Contract

W-2

Location

100% Remote - US only (Dallas/Fort Worth area preferred)

Tools

EHR platforms, care management software, population health dashboards, CMS documentation tools

Role Overview

Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.

Key Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients
• Maintain an assigned patient caseload using risk stratification to prioritize outreach
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
• Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge - medication reconciliation, red-flag symptom screening, appointment scheduling
• Provide patient education on CHF self-management and evidence-based strategies
• Monitor for signs of worsening conditions or care gaps and escalating to supervising RN
• Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
• Document time, interventions, care plans, and patient goals per CMS billing standards
• Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation

Scope Limitations - This Role Does NOT Include

• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation

Experience & Skills

Required:

• Active Medical Assistant (MA) certification or LVN/LPN license
• Minimum 2 years of experience in care coordination, case management, or ambulatory care
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
• Technologically proficient with care coordination software and/or EHRs
• AI fluency - actively uses AI tools to work faster and more efficiently.
• Must be based in and authorized to work in the United States - time zone compatibility required (US business hours, CST/PST overlap)
• Exceptional written and verbal communication in English; strong phone presence assessed at screening

Preferred:

• Knowledge of cardiac conditions - especially heart failure and associated comorbidities
• Bilingual - Spanish/English (not a must)