Remote Care Navigator

Seamless Assist; New Orleans (LA); Remoto; USD 29.000 - 33.000; Tempo pieno

Descrizione del lavoro

Seamless Assist seeks a Remote Care Navigator to support medically complex cardiac patients, mainly CHF, from the US. This full-time role focuses on telephonic outreach, care plan support, CMS-compliant documentation, and coordination with the care team.

Under RN supervision, you will help reduce hospitalizations, guide self-management, and document time, interventions, and goals. A MA certification or LVN/LPN license, US work authorization, and AI-enabled workflow are preferred.

Competenze

• Active MA certification or LVN/LPN license is required.
• 2+ years in care coordination, case management, or ambulatory care.
• Familiar with CMS PCM/CCM/TCM program requirements and documentation standards.
• Proficient with care coordination software and/or EHRs.
• AI fluency and use of AI tools to improve efficiency.
• Authorized to work in the United States with US time-zone compatibility.
• Strong written and verbal English communication skills.

Mansioni

• Conduct structured telephonic outreach to CHF and complex cardiac patients.
• Maintain an assigned patient caseload using risk stratification.
• Complete initial assessments and follow-ups on symptoms, meds, psychosocial status, and SDOH barriers.
• Support CMS-compliant documentation and billing basics.
• Coordinate with RN Care Managers, cardiologists, and PCP offices.

Conoscenze

CMS PCM CCM TCM familiarity

AI fluency

Care coordination software proficiency

Strong English communication

Formazione

Active Medical Assistant (MA) certification or LVN/LPN license

Strumenti

EHR platforms

Care management software

Population health dashboards

CMS documentation tools

Descrizione del lavoro

REMOTE CARE NAVIGATOR - CARDIAC

Sector

Healthcare - Cardiac Care Coordination

Reports To

RN Care Manager / Clinical Supervisor

Type

Full-Time · 40 hours/week

Schedule

Monday-Friday · Weekends -Flexible business hours (US hours, CST/PST overlap required)

Rate

$21-24 USD/hour (based on experience)

Contract

W-2

Location

100% Remote - US only (Dallas/Fort Worth area preferred)

Tools

EHR platforms, care management software, population health dashboards, CMS documentation tools

Role Overview

Our client - a cardiac care management MSO - is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term.

Key Responsibilities

• Conduct structured telephonic outreach to CHF and complex cardiac patients
• Maintain an assigned patient caseload using risk stratification to prioritize outreach
• Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers
• Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge - medication reconciliation, red-flag symptom screening, appointment scheduling
• Provide patient education on CHF self-management and evidence-based strategies
• Monitor for signs of worsening conditions or care gaps and escalating to supervising RN
• Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring)
• Document time, interventions, care plans, and patient goals per CMS billing standards
• Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices
• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation

Scope Limitations - This Role Does NOT Include

• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of labs, imaging, or EKGs
• Clinical triage or emergency response
• In-person or home visit patient contact
• Billing or coding beyond required time-based documentation

Experience & Skills

Required:

• Active Medical Assistant (MA) certification or LVN/LPN license
• Minimum 2 years of experience in care coordination, case management, or ambulatory care
• Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards
• Technologically proficient with care coordination software and/or EHRs
• AI fluency - actively uses AI tools to work faster and more efficiently.
• Must be based in and authorized to work in the United States - time zone compatibility required (US business hours, CST/PST overlap)
• Exceptional written and verbal communication in English; strong phone presence assessed at screening

Preferred:

• Knowledge of cardiac conditions - especially heart failure and associated comorbidities
• Bilingual - Spanish/English (not a must)