Remote Call Center Triage Registered Nurse

8350 Oak Street Health MSO LLC; Texas; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement options

Wellness programs

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend patient care by addressing medical, social, and psychological needs over the phone. The role supports OSH patients with accurate documentation, appointment scheduling, and transportation arrangements from a remote location.

Ideal candidates hold an active RN license in OSH practices in the US, are comfortable with a 40-hour work week, and can work flexible shifts including evenings and weekends.

Qualifications

• Active, non-probationary RN status.
• RN license in OSH practice states across the US.
• Proactive maintenance of licenses and credentials.
• Ability to manage time autonomously with reliability.
• Willingness to work flexible shifts (evenings, weekends, holidays).
• US work authorization required.

Responsibilities

• Provide confident, professional service to OSH patients.
• Follow current Prescription Refill policy.
• Document clearly and completely during calls.
• Schedule appointments or transportation as needed.
• Support organizational goals and meet department metrics.

Skills

Registered Nurse license

Remote work experience

Time management

Flexible shifts

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title

Clinical Call Center Triage Nurse

Company

Oak Street Health

Location

Remote

Role Description

The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically.

Core Responsibilities

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned

Career Development Opportunities

• A minimum tenure of 6 months in the Triage RN I role
• Consistently demonstrates strong problem‑solving abilities, effective communication, and a thorough understanding of customer needs
• Demonstration of a strong desire to learn and grow in their role
• Introductory learning of all the skills and working toward meeting “Exceptional” performance metrics for all job skills
• Average Unavailable Time
• Average Handle Time
• Average Calls per Hour
• Quality Metrics
• Care Req Reduction as assigned
• CET (Clinical Escalation Tracker) Management as assigned
• Demonstrate proven reliability and satisfactory attendance

The progression path from LevelI to LevelII positions within the Triage RN team is a structured path that encourages nurses to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.

Remote Work Requirements

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high‑speed internet and hardwire equipment to router/modem
• Distraction‑free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on‑site support is required for employees located within 50 miles of a physical OSH location/center https://www.oakstreethealth.com/locations
• Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom‑style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

What are we looking for?

• Active, non‑probationary state
• Registered Nurse license in all states of OSH practice
• Proactive maintenance of licenses without prompt or audit
• Ability to manage time and work autonomously with consistent reliability
• High‑level of conscientiousness
• Focus on delivering an Unmatched Patient Experience on every call and interaction
• Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
• Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
• US work authorization

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $26.01 - $74.78. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.