Remote Call Center Supervisor – Health Data Support

Datavant; Northern (KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Datavant is seeking a Call Center Supervisor to lead a team of customer service associates, ensuring high-quality HealthPort services and sustained profitability. The role includes scheduling, performance appraisal support, and process improvements across the call center.

The ideal candidate will have at least two years of supervisory experience in a call center, strong Microsoft Office skills, and excellent communication abilities.

Qualifications

• Minimum 2 years supervisory or management experience in a call center or customer oriented environment.
• Experience with Microsoft Office Suite or similar tools
• Proven organizational skills
• Effective verbal, written and interpersonal communication skills

Responsibilities

• Plan, prepare, and devise work schedules according to budget, call volume and production needs.
• Assess current customer service model for opportunities for efficiencies and quality enhancements.
• Assist with appraising performance, addressing complaints and resolving problems.
• Ensure each call center associate has skills and knowledge to deliver excellent consumer service.
• Manage difficult customer situations and solicit feedback for process improvement.
• Track calls to provide data to management for changes.
• Develop short and long-term morale improvement strategies.
• Monitor department results to address productivity and customer concerns.
• Assist with development and implementation of programs benefiting the organization and customers.
• Communicate with management regarding creative concepts and objectives.

Skills

Supervisory experience

Call center

MS Office

Organizational skills

Communication

Team player

Time management

Problem solving

Education

Bachelor’s degree or equivalent experience

Associate's degree with 4 years supervisory experience

Tools

Microsoft Office Suite

Job description

Datavant is seeking a Call Center Supervisor to lead a team of customer service associates, ensuring high-quality HealthPort services and sustained profitability. The role includes scheduling, performance appraisal support, and process improvements across the call center.

The ideal candidate will have at least two years of supervisory experience in a call center, strong Microsoft Office skills, and excellent communication abilities.