Remote Call Center Supervisor - Benefits Programs

Maximus; Trenton (NJ); Remote; USD 51,000 - 57,000; Full time

Job summary

Maximus is seeking a Call Center Supervisor to lead frontline CSRs in a fully remote capacity. The role requires oversight of service levels, quality standards, and adherence to procedures while coordinating with HR and Talent Acquisition for hiring and promotions.

You will design work schedules, monitor performance, conduct weekly coaching, ensure wage and hour compliance, and support escalated issues. The position is contingent on contract award and requires US citizenship and successful

Qualifications

• Bachelor's degree in related field required.
• 3-5 years of relevant professional experience required.
• Experience supervising agents in a benefits-focused call center.

Responsibilities

• Supervise call center staff to ensure quality standards and deadlines.
• Interview and promote staff with Talent Acquisition and HR.
• Develop schedules and assign duties for efficiency.
• Monitor performance and take disciplinary actions with HR.
• Provide coaching and training needs through weekly sessions.
• Ensure wage and hour policy compliance.

Skills

Supervisory experience

Workforce management

Remote agent supervision

Call center leadership

Education

Bachelor's degree in related field

Job description

Maximus is seeking a Call Center Supervisor to lead frontline CSRs in a fully remote capacity. The role requires oversight of service levels, quality standards, and adherence to procedures while coordinating with HR and Talent Acquisition for hiring and promotions.

You will design work schedules, monitor performance, conduct weekly coaching, ensure wage and hour compliance, and support escalated issues. The position is contingent on contract award and requires US citizenship and successful