Remote Call Center Sales Agent

Paycom - ATS; Utah; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance after 2 months

75% health premiums

Paid time off

Performance bonuses

Paid break time

Job summary

MDS Communications is hiring a Call Center Representative in Utah for remote work. You will engage donors using approved scripts, secure gifts, and meet fundraising metrics while handling 4–8 clients per day with predictive dialing.

We offer paid breaks, 2-month health plan eligibility with 75% company-paid premiums, paid time off, and opportunities for advancement within the organization. Join a faith-based, recovery-friendly workplace committed to service.

Qualifications

• 1 year or more outbound telemarketing experience or stable work history.
• Dedicated wired internet connection at home.
• Quiet place to work at home free from interruptions.
• Basic computer skills and willingness to learn.

Responsibilities

• Make outbound calls for multiple clients using approved scripts.
• Secure financial gifts from donors on behalf of clients.
• Maintain minimum fundraising and productivity metrics.
• Communicate with donors in a positive, engaging manner per scripted guidelines.

Skills

Outbound telemarketing

Basic computer skills

Wired internet

Communication skills

Tools

Predictive dialing

Job description

Job Details: Level: Entry, Job Location: Utah Remote - UT, Education Level: Not Specified, Salary Range: $15. 00 - $16. 00 Hourly, Job Shift: Any, MDS Communications is looking to hire Call Center Representatives!Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.As an MDS Communication Specialist you will:Receive in-depth training.Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.Secure financial gifts from donors and prospective donors on behalf of our clients.Maintain minimum fundraising and productivity metrics.Successful applicants will bring:1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stabilityDedicated wired internet connectionA quiet place to work at home free from normal household interruptionsBasic computer skills.A commitment and enthusiasm to the charitable and non-profit causes we represent.A willingness to learn.PersistenceBenefits of joining MDS:$15-$16 per hour for 40 hours shifts (depending on schedule).Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.Paid break time.Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.Paid time off.The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications: