Remote Call Center Rep -

TSI - Transworld Systems Inc.; Kissimmee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Remote work

Paid training

Team-oriented environment

401k with employer matching

Medical, dental, and vision insurance

Paid time off

Paid holidays

Job summary

TSI - Transworld Systems Inc. is hiring a Remote Customer Service Representative to join our team. This role offers work-from-home flexibility and is supported by paid training and a comprehensive benefits package.

The position requires detail orientation, call handling expertise, and reliable attendance. Candidates should have 1–2 years in a call center and be proficient with Microsoft Office and CRM software. Training aligns with EST hours.

Qualifications

• Detail oriented with ability to organize and meet deadlines.
• Excellent call handling skills and high professionalism.
• Strong attendance and reliability required.
• 1-2 years in a call center preferred.
• Proficient with Microsoft applications and quick to learn new software.

Responsibilities

• Proactively discuss and recommend additional products during calls.
• Assist customers with inquiries and document account information.
• Explain account status and ensure compliance with regulations.
• Handle delinquent accounts following state guidelines.
• Meet KPIs for call quality and production measures.

Skills

Detail oriented

Effective call handling

Strong attendance

Experience in call center

Microsoft Office

Ability to learn software

Education

High School diploma or equivalent

Tools

MS Office

CRM software

Job description

Overview

Work Location:

This is a remote/work from home position.

Compensation

$15.00/hour

Paid Training Start Date

Monday, October 19, 2026

Training Hours

Monday thru Friday: 8am - 5pm EST (27 training days)

Hours of Operation

7am - 7pm EST

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Qualifications

Ideal Candidate Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
• A High School graduate/ equivalent is required.

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note

• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP