Remote - Bilingual Spanish/English Customer Service Representative -Remote

Teleperformance; New Hampshire; A distancia; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, managing inbound and outbound communications with a focus on professional excellence. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience from a high-velocity environment.

Role emphasizes service delivery and collaboration across teams, with a strong emphasis on following established procedures and maintaining data sensitivity.

Formación

• Minimum of 6 months of customer service experience.
• High School Diploma or equivalent required.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Communicate clearly and professionally with customers.
• Collaborate with teammates and other departments to resolve issues and meet performance goals.

Conocimientos

Active listening

Customer service

Emotional intelligence

Problem solving

Team collaboration

Educación

High School Diploma or equivalent

Descripción del empleo

Overview As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at or contact us here. Application Deadline: Ongoing until positions are filled.

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50 ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN