Remote Bilingual Spanish Customer Service Representative

frontlinecallcenter; Miami (FL); Remote; USD 17,000 - 24,000; Full time

Job summary

Frontline Group is seeking a Remote Bilingual Customer Service Representative (Spanish/English) to assist individuals seeking emergency shelter and resources. You will work from home, handling calls and emails with compassion and accuracy.

Requirements include fluent Spanish and English, prior call center or customer service experience, comfort with multiple systems, and 100% attendance for orientation and training. Remote work experience is a plus; open weekend availability is required.

Qualifications

• Fluent bilingual Spanish/English (spoken and written).
• Call center or customer service experience.
• Remote work experience is a plus.
• Tech-savvy with ability to navigate multiple systems.
• Reliable: 100% attendance required for orientation and training, no exceptions.
• Open availability required (including weekends).

Skills

Bilingual Spanish/English

Call center experience

Customer service experience

Remote work experience

Tech-savvy

Open availability including weekends

Job description

Frontline Group is seeking a Remote Bilingual Customer Service Representative (Spanish/English) to assist individuals seeking emergency shelter and resources. You will work from home, handling calls and emails with compassion and accuracy.

Requirements include fluent Spanish and English, prior call center or customer service experience, comfort with multiple systems, and 100% attendance for orientation and training. Remote work experience is a plus; open weekend availability is required.