Remote Bilingual Software Support Tech Spain

Seagull Scientific Inc; Remote; USD 39,000 - 46,000; Full time

Job summary

An international technology company is seeking a Software Support Technician to provide high-level customer support for BarTender software. The successful candidate will engage with customers via phone, email, and chat, troubleshoot technical issues, and work collaboratively with various departments. This full-time role offers a salary of €33,000 per year and includes opportunities for professional development in a supportive environment.

Benefits

Company paid Private Medical Insurance

Flexible compensation benefits program

Professional training opportunities

Qualifications

• Experience in providing customer support remotely.
• Ability to clearly identify and troubleshoot technical issues.
• Eagerness to learn new technical skills.

Responsibilities

• Engage with customers over email, chat, and phone.
• Troubleshoot and resolve technical issues related to software.
• Contribute to Knowledge Base and support articles.
• Collaborate with different teams for product improvement.

Skills

Technical support experience

Good working knowledge of Windows

Excellent customer service skills

Problem‑solving ability

Ability to communicate clearly in English

Education

Computer Science Degree or Technology Certification

Job description

An international technology company is seeking a Software Support Technician to provide high-level customer support for BarTender software. The successful candidate will engage with customers via phone, email, and chat, troubleshoot technical issues, and work collaboratively with various departments. This full-time role offers a salary of €33,000 per year and includes opportunities for professional development in a supportive environment.