Remote Bilingual Licensed Insurance Representative

Assurant; Oklahoma City (OK); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance solutions provider is seeking a bilingual Licensed Insurance Specialist to handle inbound calls and provide exceptional service. Candidates must have a Property and Casualty License and experience in customer service within the insurance industry. This full-time position offers competitive compensation and benefits. Join a collaborative team focused on integrity and innovation.

Benefits

Competitive compensation

Comprehensive benefits package

Ongoing training and development

Qualifications

• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.

Responsibilities

• Handle high volume inbound calls daily from policyholders and clients in both English and Spanish.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies and processing errors.

Skills

Bilingual fluency in Spanish and English

Customer service expertise

High multitasking skills

Excellent verbal and written communication

Education

Property and Casualty Insurance Producer License

Tools

Microsoft Office (Outlook, Word, Excel, Teams)

Job description

Job Description

Assurant Renters Solutions is seeking a bilingual, Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

Start Date: January 2026

Key Responsibilities

• Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish.
• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless service delivery.

Basic Qualifications

• Property and Casualty Insurance Producer/General or Personal Lines License (required).
• Bilingual fluency in Spanish and English (required).
• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
• Excellent verbal and written communication skills.

This is a full-time position.

Why Join Us?

• Be part of a mission-driven organization that values integrity, innovation, and inclusion.
• Enjoy a collaborative and supportive team environment with opportunities for growth.
• Competitive compensation and comprehensive benefits package.
• Ongoing training and development to keep your skills sharp and your career moving forward.

Pay Range: $16.95 - $27.12

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

For U.S. benefit information, visit myassurantbenefits.com.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.