Remote Bilingual Customer Service Representative

MCI; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the Business Process Outsourcing sector is seeking customer service representatives to manage customer interactions. This role offers benefits such as paid training, flexible schedules, and opportunities for internal promotions. Candidates should be fluent in English and Spanish, with excellent communication skills.

Benefits

Paid training

Medical, dental, and vision benefits after 90 days

Flexible schedules

Casual dress code

Career advancement opportunities

Qualifications

• Must be 18 years of age or older.
• Preferred: 1 year of experience in customer service or sales.

Responsibilities

• Manage inbound and outbound customer interactions professionally.
• Document and process customer claims accurately.
• Utilize training to answer customer inquiries.

Skills

Fluency in English

Fluency in Spanish

Organizational skills

Written communication

Oral communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Paid training provided to help you build essential skills
- Access to comprehensive medical, dental, and vision benefits after 90 days
- Opportunity for career advancement with a focus on internal promotions
- Participate in daily, weekly, and monthly contests for cash bonuses and prizes
- Flexible schedules to promote work-life balance
- Casual dress code for a comfortable work environment

What to Expect (Job Responsibilities):
- Manage inbound and outbound customer interactions professionally and courteously
- Ensure first call resolution through effective problem-solving and call handling
- Document and process customer claims accurately in the appropriate systems
- Utilize training and knowledge base to answer customer inquiries while adhering to policies
- Escalate unresolved customer issues to the appropriate staff for resolution

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluency in both English and Spanish
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or sales in a contact center environment
- State or Federal work experience

#BPO #CustomerService #CareerGrowth #FlexibleSchedules #TrainingProvided

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