Remote Benefits Enrollment Specialist – Growth & Training

American Income Life Insurance Company; Oxnard (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote, work-from-home position

Comprehensive training from day one

Competitive compensation structure

Defined career growth and advancement

Full benefits eligibility after 90days

Strong commitment to work-life balance

Job summary

American Income Life Insurance Company is seeking a remote-based customer service specialist to assist members with enrollment, confirm eligibility, and explain coverage options using our Needs Analysis system.

You will handle inbound calls, route messages promptly, and work with leadership to stay current on products, services, and internal guidelines, with comprehensive training and a path to career growth.

Qualifications

• Provide excellent customer service and help clients with enrollment and eligibility.
• Communicate clearly and empathetically with members to resolve inquiries.
• Utilize the Needs Analysis system to tailor coverage options.

Responsibilities

• Provide benefit enrollment information and confirm eligibility
• Manage inbound customer service and inquiry calls
• Route and return client phone calls promptly
• Assist members with coverage requests while acting in their best interest
• Prepare and explain customized coverage options using our Needs Analysis system
• Collaborate with leadership to stay current on products, services, and internal guidelines

Skills

Customer service

Communication

Needs analysis

Tools

Needs Analysis system

Job description

American Income Life Insurance Company is seeking a remote-based customer service specialist to assist members with enrollment, confirm eligibility, and explain coverage options using our Needs Analysis system.

You will handle inbound calls, route messages promptly, and work with leadership to stay current on products, services, and internal guidelines, with comprehensive training and a path to career growth.