Remote Benefits Eligibility Specialist

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Free parking!

Job summary

The Commonwealth of Pennsylvania Department of Human Services seeks an Income Maintenance Caseworker to assist Bucks County residents in securing benefits such as Medicaid, SNAP, and LIHEAP. You will conduct interviews, review eligibility, and interpret regulations to support timely, accurate decisions.

This full-time role includes an 8-week IMSTP training, potential part-time telework, and duties emphasizing careful data entry, documentation, and deadlines in a supportive office environment.

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data.
• A bachelor's degree.
• Any equivalent combination of experience and training.

Responsibilities

• Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
• Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
• Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
• Data Entry: Enter information into automated systems and perform manual calculations for case processing
• Case Documentation: Write clear and thorough case comments to record changes and document decisions
• Deadline Management: Complete all assigned work within required timeframes and established procedures

Skills

Interviewing

Data interpretation

Regulatory interpretation

Education

Bachelor's degree

Job description

The Commonwealth of Pennsylvania Department of Human Services seeks an Income Maintenance Caseworker to assist Bucks County residents in securing benefits such as Medicaid, SNAP, and LIHEAP. You will conduct interviews, review eligibility, and interpret regulations to support timely, accurate decisions.

This full-time role includes an 8-week IMSTP training, potential part-time telework, and duties emphasizing careful data entry, documentation, and deadlines in a supportive office environment.