Remote Banking Customer Care Specialist

UMB Bank; Olympia (WA); Remote; USD 39,000 - 57,000; Full time

Job summary

UMB Bank is seeking a Customer Care Specialist to deliver an unparalleled customer experience for consumer loans and related products. You will serve as SME and main point of contact for call center agents, branch staff, and internal partners to resolve complex inquiries and escalations.

Role requires an associate degree or equivalent experience, 2 years in loan customer service, and strong communication skills. Remote work with a 10:30am–7pm CT schedule is typical.

Qualifications

• Associate degree or equivalent work experience required.
• 2 Years experience in Loan Customer Service.
• Knowledge of basic banking products including checking, loans and debit.
• Strong written and verbal communication skills.
• Ability to learn and pass assessments/training certificates.

Responsibilities

• Provide service and support to customers through multiple contact portals; learn and maintain skills.
• Review departmental communications and participate with team and partners.
• Review processes to improve efficiency and implement changes.
• Maintain knowledge of business objectives and product offerings.
• Stay updated on regulatory changes and technology.
• Serve as SME and point of contact for mainstream call center, Private Wealth and IBIS teams.
• Communicate proactively with clients and partners to manage expectations and resolve escalations.
• Deliver exceptional customer service for consumer loans, mutual funds, and private wealth products.

Education

Associate degree or equivalent work experience

2 Years experience in Loan Customer Service

Knowledge of basic banking products

Strong written and verbal communication skills

Ability to learn and pass assessments/training certificates

Tools

Mainframe

TSYS/TCS

Hogan

FIS

Power Image

Job description

UMB Bank is seeking a Customer Care Specialist to deliver an unparalleled customer experience for consumer loans and related products. You will serve as SME and main point of contact for call center agents, branch staff, and internal partners to resolve complex inquiries and escalations.

Role requires an associate degree or equivalent experience, 2 years in loan customer service, and strong communication skills. Remote work with a 10:30am–7pm CT schedule is typical.