Remote AWS Connect Administrator — Contact Center Ops

Cognizant; Montgomery (AL); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid time off

401(k) plan

Job summary

Cognizant is seeking an AWS Connect Administrator to support and administer Amazon Connect environments for remote operations in the United States. The role covers contact flow design, queue management, and security profile administration within a 24x7 support model.

You will integrate with ServiceNow, CRM platforms, and AWS services, driving automation and efficiencies with Lambda, Power Automate, and APIs. Strong collaboration across ITSM and Dev teams is required.

Qualifications

• Experience administering Amazon Connect environments in production and non-production.
• Configure and maintain contact flows, queues, routing profiles, and agent profiles.
• Design, implement, and optimize IVR and call routing workflows.
• Support 24x7 operations and incident response for contact center platforms.

Responsibilities

• Administer Amazon Connect environments across production and non-production instances.
• Configure and maintain contact flows, queues, routing profiles, agent profiles, and security profiles.
• Manage onboarding, modifications, and deprovisioning of users.
• Monitor platform health and resolve incidents to ensure availability.

Skills

Amazon Connect Administration

Contact Flow Design

Queue Management

Routing Profiles

Security Profiles

IVR Design

Power BI

Team Collaboration

Tools

ServiceDesk Plus

ServiceNow

CRM Platforms

Active Directory

Microsoft Teams

AWS Lambda

Power Automate

APIs

AWS IAM

Job description

Cognizant is seeking an AWS Connect Administrator to support and administer Amazon Connect environments for remote operations in the United States. The role covers contact flow design, queue management, and security profile administration within a 24x7 support model.

You will integrate with ServiceNow, CRM platforms, and AWS services, driving automation and efficiencies with Lambda, Power Automate, and APIs. Strong collaboration across ITSM and Dev teams is required.