Remote Americas Account Manager – SaaS Renewals & Growth

Panopto; Northern (KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Panopto is seeking an Account Manager to own the renewal lifecycle and drive expansion across higher education, K-12, and enterprise sectors. You will translate complex needs into practical solutions, maintaining key client relationships and delivering value from the Panopto platform.

The role requires a sales-focused mindset, strong account management experience, and the ability to work in a remote-first environment in the US.

Qualifications

• 5 years of experience in sales or account management, ideally SaaS.
• Ability to manage renewals, upsell, and strategic expansion.
• Proficiency with CRM and sales productivity tools.

Responsibilities

• Manage software renewal process and discuss usage, upgrades, terms.
• Identify upsell/cross-sell opportunities and present options.
• Develop account plans, monitor usage, and forecast pipeline.
• Conduct market research on trends and competitive landscape.
• Maintain strong relationships with executive stakeholders.

Skills

Relationship building

SaaS sales

Account management

Negotiation

Forecasting

Market research

Communication

Education

Bachelor's degree in business or related field

Tools

CRM tools

Job description

Panopto is seeking an Account Manager to own the renewal lifecycle and drive expansion across higher education, K-12, and enterprise sectors. You will translate complex needs into practical solutions, maintaining key client relationships and delivering value from the Panopto platform.

The role requires a sales-focused mindset, strong account management experience, and the ability to work in a remote-first environment in the US.