Remote AI-Driven Support Specialist for Travel Tech

Tern Travel; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Growth opportunities

Collaborative team

Job summary

Tern Travel is seeking a Support Specialist to empower travel advisors via chat, email, and 1:1 coaching. You will troubleshoot issues, master our product and AI capabilities, and collaborate with product and engineering to drive better customer outcomes.

Ideal candidates are customer-obsessed, excellent communicators, and quick learners who thrive in a fast-moving startup culture. This fully remote role offers travel perks and growth opportunities.

Qualifications

• Experience caring for customers in a SaaS or tech service environment.
• Familiarity with APIs, AI, and automation tools and their impact on support workflows.
• You translate technical concepts into clear, user-friendly language for non-technical users.
• You create training materials or walkthroughs to enable self-service.
• You thrive in a fast-paced startup environment and show attention to detail.

Responsibilities

• Provide top-tier support to travel advisors via chat, email, and 1:1 sessions.
• Troubleshoot technical issues and guide customers to solutions.
• Develop product mastery and relay feedback to product/engineering teams.
• Create and maintain clear support documentation for quick answers.
• Collaborate cross-functionally to surface customer feedback into the roadmap.
• Leverage AI and automation to improve personal productivity and team efficiency.

Skills

Customer obsession

Strong communication

Fast learner

Startup mindset

Technical curiosity

Tools

APIs

AI

Automation tools

Job description

Tern Travel is seeking a Support Specialist to empower travel advisors via chat, email, and 1:1 coaching. You will troubleshoot issues, master our product and AI capabilities, and collaborate with product and engineering to drive better customer outcomes.

Ideal candidates are customer-obsessed, excellent communicators, and quick learners who thrive in a fast-moving startup culture. This fully remote role offers travel perks and growth opportunities.